I didn’t get access to a purchased product—what should I do?

Oh no! Sorry about that! But don’t worry, we’ll get this sorted for you in no time 😊

1. Check your Spam and Promotional folder:

Sometimes your login email gets filtered by mistake, here’s how to check:

• Open your email inbox
• Look in the "Promotions" tab (especially if you’re using Gmail)
• Also check your Spam or Junk folders
• Still nothing? Try searching for keywords like “Fun With Drawing” or “Your Login Details"

The email includes the below step to help you log in for the first time:

2. Give it a few minutes—it might be delayed

We send the login email right away, and it usually lands in your inbox within seconds. But sometimes, depending on your email provider, it can take a little longer.

Here’s what to do:

• Be patient and give it up to 10 minutes
• Double-check your Spam and Promotions folders (especially if you're using Gmail)
• Try searching for “Fun With Drawing” or “Your Login Details” in your inbox

3. Used a different email at checkout (or made a typo?)

It’s totally possible that your order is linked to a different email than the one you’re checking.

Here’s what might’ve happened:

• If you used Apple Pay, Google Pay, or Amazon Pay, they sometimes pull in an email you don’t usually use
• There might’ve been a small typo in your email at checkout, super common, no worries!
• If this sounds like it could be the case, just email me at support@funwithdrawing.com with your name or receipt, and I’ll help get you sorted!